Today, in the Tatarstan Regional Center for Sustainable Development we summarized the results of its feedback review for 2025
We receive feedback from residents of the republic daily through various communication channels. 83,757 inquiries were received through the SIS RT "Public Control" system alone, and 87,330 through the "Gosuslugi. Let's Solve Together" platform. We also identify a significant number of inquiries through social media.
The "Incident Management" system has been identifying residents' messages on social media for seven years. Since its launch, approximately 410,000 inquiries have been processed, and this year alone, nearly 88,000. More than 90 implementing agencies are involved in the Incident Management system, including republican government bodies, municipalities, territorial offices of federal agencies, and major management companies in Kazan.
I would like to highlight the important role of the Regional Control Center of Tatarstan as the coordinator of this work, which, among other things, conducts regular training for government employees participating in this system. This improves the quality of feedback from residents and strengthens trust in the government as a whole. To improve efficiency, important initiatives were implemented: response times for inquiries were reduced, response templates were introduced on the feedback platform, categories were expanded in the SIS RT "Public Control" and algorithms were developed for inquiries from special military operation participants and their families.
The digital platform "CARING FOR YOURSELF," created jointly with the Administration of the Head of the Republic of Tatarstan to support special military operation participants and their families, has also become an important tool. It contains up-to-date information on support measures and how to receive them. The resource has already been visited by over 210,000 people.