A meeting on handling citizen requests was held at Kazan City Polyclinic No. 8
Today, I held a meeting at Kazan City Polyclinic No. 8, dedicated to handling citizen notifications and inquiries received through the SIS RT "Public Control," the Public Information System, the Unified State Information System "GLONASS+112," and social media reviews.
We thoroughly reviewed sample complaints across all platforms. Citizens' most common complaints fall under the following categories: "provision of medical care (doctor's appointments)," "availability of appointments," and "maintenance and comfort of the healthcare facility building." All problematic areas were identified, and further steps for their resolution were determined.
I recommended to responsible personnel that the polyclinic staff adhere to ethical standards in their interactions with citizens and avoid formulaic, formulaic responses in feedback systems. Every question requires a careful and respectful approach!