A meeting was held at the Transport Committee of the Executive Committee of the Kazan Municipality on issues related to handling citizen notifications.

25 September 2025, Thursday

We also held a meeting with the Kazan Municipal Executive Committee's Transport Committee on how to handle citizen notifications received through the SIS RT "Public Control" and the feedback platform.

During the discussion, we reviewed specific notification examples and discussed current issues. The Transport Committee's most frequent inquiries concerned road conditions, landscaping, and public transportation.

I recommended that responsible officials ensure high-quality and timely execution of incoming notifications, respond more promptly to citizen complaints, and avoid a formal approach when reviewing them.