Digital feedback services for residents of Tatarstan have collected over 300 thousand requests over the past year
Digital feedback services for residents of Tatarstan have collected over 300 thousand requests over the past year. The republic plans not only to further modernize these systems, but also to combine them into a single application. More details about the plans to develop digital services for Tatarstan residents were given at a briefing in the Government House of the Republic of Tatarstan.
Three digital services are actively used for feedback with the population in Tatarstan: "People's Control", requests through the Russian government services portal and the "Incident Management" system, which processes requests in government groups on social networks.
The republic annually updates its systems to improve the quality of work, convenience for users and processing speed. She noted that last year almost 100 thousand requests were received in the feedback system on the government services portal, more than 120 thousand through "Incident Management" and almost 100 thousand in the "People's Control" system. Thus, in 2024, the notification submission form was updated. A "heat map" has been introduced - a system for managers related to the processing of citizens' requests, which increases the speed and quality of consideration of applications.
In addition, new categories were introduced last year: questions related to the conduct of SVO and the passage of medical examinations by residents of the republic were added.
In total, since 2019, decisions have been made on 650 thousand requests out of 687 thousand, which is more than 91%. Last year, almost 98 thousand requests were published in the system, which is less than in 2023. The decrease is due to the integration of the system with the feedback platform.
More than 76 thousand notifications were resolved positively. The most popular issues were related to improvement and infrastructure, roads are in second place, and housing and communal services issues are in third place.