A meeting was held on working with citizen notifications in the SIS RT "Public Control"
The Office of the Commissioner for Human Rights of the Republic of Tatarstan held a working meeting with responsible officials of the Kazan Executive Committee on the handling of citizen notifications received through the SIS RT "Public Control."
During the meeting, the most common complaints submitted by city residents through the system were examined in detail. In total, approximately 40 examples of citizen notifications were reviewed.
The largest number of notifications are received in the following categories: "Winter Maintenance of Street and Road Network Facilities," "Comprehensive Landscaping," "Barriers Obstructing Entry to Sidewalks and Lawns in the Adjacent Territory of Apartment Buildings," "Outdoor Lighting," "Traffic Management," "Construction or Modernization of Children's Playgrounds," and "Manhole Cover Maintenance."
Following the meeting, she recommended more careful attention to the deadlines for completing citizen notifications, the correct assignment of notification statuses, and the elimination of formal responses to citizens.